Shipping & Refund Policy
Your order is very important to us! We make every effort to ship your order within 24 hours of receiving it (Monday-Friday).
Any in stock items ordered with Pre-Order items will be held and shipped together with the Pre-Order items when they arrive.
Due to increasing bank processing fees, Colchester Mill Fabrics & Quilting will no longer refund additional shipping charges when combining orders. We will email you an online credit after your orders have been processed, that you can apply towards your next purchase. During shop hours, 10 am - 5 pm Monday - Sunday, you can call Jean, website customer service at 860-537-2004 ext. 705 to place a phone order to eliminate extra shipping charges when combining orders. We appreciate your understanding.
Domestic Shipping
| Economy | $0.01–$30.00 | 5 to 8 business days |
$6.00 USD
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|---|---|---|---|---|
| Economy | $30.01–$75.00 | 5 to 8 business days |
$8.00 USD
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| Economy | $75.01–$120.00 | 5 to 8 business days |
$10.00 USD
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| Economy | $120.01–$149.98 | 5 to 8 business days |
$14.00 USD
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| Economy | $150.00 and up | 5 to 8 business days | Free |
International Shipping
Australia, New Zealand
| Economy International | $0.01–$99.00 | 6 to 18 business days | $60.00 |
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|---|---|---|---|---|
| Economy International | $100.00–$199.00 | 6 to 18 business days | $70.00 |
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| Economy International | $200.00–$299.00 | 6 to 18 business days | $80.00 |
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| Economy International | $300.00 and up | 6 to 18 business days | $90.00 |
Canada
| Economy International | $.01–$30.00 | 6 to 10 business days | $20.00 |
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|---|---|---|---|---|
| Economy International | $30.00–$99.00 | 6 to 10 business days | $30.00 |
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| Economy International | $100.00–$199.00 | 6 to 10 business days | $40.00 |
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| Economy International | $200.00 -$299.00 | 6 to 10 business days | $50.00 |
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| Economy International | $300.00 and up | 6 to 10 business days | $60.00 |
Central America
| Economy International | $0.01–$99.00 | 6 to 18 business days | $30.00 |
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|---|---|---|---|---|
| Economy International | $100.00–$199.00 | 6 to 18 business days | $40.00 |
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| Economy International | $200.00–$299.00 | 6 to 18 business days | $50.00 |
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| Economy International | $300.00 and up | 6 to 18 business days | $60.00 |
Returns
Every effort is made to make sure you are 100% satisfied.
Any returns must be made within 30 days of purchase.
Refunds will not be given for shipping and handling.
All returns must be in original unused condition (no odors) and packaging.
No returns on cut fabric, any copyrighted materials such as patterns or books.
All sale items are considered final sales and are not returnable. (Consider it a great addition to your stash)
Shipping
To return your product, you should mail your product to:
Colchester Mill Fabrics & Quilting
Order Return
120 Lebanon Avenue, Colchester CT 06415, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If we make a mistake, we will make it right. We want you to be happy!